By placing an order on this site you are entering into a purchase/sale transaction with Giraffy.in
Your invoice and associated narration on other related documents such as credit card or debit card statements will reflect Hemalatha as the merchant name. In case of third party statements including bank and credit card statements the merchant name may appear in an abbreviated format.
To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions mentioned in the appropriate section of the website.
After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.
In this section you will be asked for address and other contact information as well as will be asked to complete your payment related formalities with your selected bank.
Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability to the address provided by you while placing the order.
Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the web store is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.
Credit card and Debit card information is neither stored by us nor is taken by us at any time during the transaction. This information is taken directly from you by your selected banks payment gateway who is authorized and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with it. We undertake no liability of any mistake done by the payment gateway, misuse of your credit / debit card / bank details data, security breach whatsoever; in such an event please contact your respective bank.
The following modes of payments are available
- Domestic credit cards issued by banks and institutions that are part of the Visa & MasterCard and American Express Network.
- Visa – Master Debit cards
- Net Banking / Direct Debit payments from select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases
- We also accept payment via “Cash on Delivery” at the time of the delivery of the product. However this mode of payment has a convenience charge associated with it.
As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard you will required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) on the banks payment gateway so chosen by you, when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15 digit card number and 4 digit code that usually appears on the front of the card
Is it safe to shop online using my Debit card or Credit Card?
All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So no worries here!
What is the process for Cash On Delivery (COD) purchase?
When you make a purchase using the COD option, your product will be booked. You will receive a call on your registered Mobile Number to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.
Is there a charge for Cash on Delivery purchases?
There is a non-refundable convenience charge of Rs. 70 levied on Cash on Delivery purchases however in case of prepaid orders these charges are not applicable.
Is there a purchase limit for a Cash On Delivery purchase?
Yes, Cash On Delivery option is available on purchases up to a limit of Rs. 3000, beyond which purchases can only be made using Net banking or Credit card.
How can I pay if COD option is not available on my address?
If COD option is not available on your address you can always opt for Net Banking or Credit/Debit Card or Wallet . In case you don’t have a Net Banking or Debit Card option please contact your bank for Debit Card/Credit Card issue.
Are there any hidden charges?
There are absolutely no hidden charges. You pay only the amount that you see in your order summary.
What should I do if my payment fails?
In case of a payment failure, please retry ensuring:
Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on [email protected] or please give us a call with your order number for any clarification.
I see debit transactions in my Bank Statement from Giraffy but I have never shopped with Giraffy. What do I do?
If you see any charges on your credit/debit card for purchases made on Giraffy.in, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you’re still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it.
Why isn’t COD available to me?
Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Wallet or Credit/Debit Card.
We also restrict Cash on Delivery facility for certain customers based on our long-term experience.
Giraffy shall not be responsible for any indirect, consequential loss or claims, damages that you may suffer due to the purchase of products from this Website. If any proven direct losses are suffered by you, Giraffy shall indemnify you, subject to the maximum limit of the amount paid by you for the purchase of the respective products from this Website.
The sale and purchase of products on this Website i.e. the commercial transaction is amongst Giraffy and you i.e. the customer and Giraffy.in has no role in the said commercial transaction, whatsoever, therefore Giraffy.in shall not be liable for any kind of loss, claim, damages including any type of indirect loss, damages, claims, consequential losses, whatsoever to anyone including the customer.
DISPUTE RESOLUTION AN GOVERNING LAW
In the event of any dispute, difference or claim arising out of these terms and conditions the same shall be settled in accordance with the Laws of India through regular judicial process and the courts of Mysore, India shall have exclusive jurisdiction.